Placing an order
When you place an order online, you will see an order confirmation screen giving you your order number. Please make a note of this number for your records. Within a few minutes of placing your order, you will automatically be sent an email with your order number confirming that your order is in the system.
Once your order has been processed, you will receive another email confirming your order has been processed and, if necessary, informing you of any issues relating to your order, such as whether the item is out of stock or if a substitute item is being sent.
At the point of dispatch, you will receive an email giving your parcel number together with a link to the courier's website to enable you to check the progress of your order. You can monitor the progress of your order online at any time by logging on and checking your order details.
We will advise you when ordering if an item is out of stock.
Due to our huge range, we sincerely regret that we cannot ensure permanent availability of all items, but we are proud of the fact we are able to satisfy over 97% of all orders first time. If an item is out of stock, we will give you an estimated delivery date and contact you as soon as it arrives at our warehouse.
We only charge once for postage
If we have to ship your order in separate parcels due to an item being out of stock, you will only be charged postage once.
We do not charge for goods until they are dispatched unless they are a special order item.