Just Kampers’ Delivery Information
Here’s all the information you’ll need to know about deliveries from Just Kampers.
If you do have any questions which aren’t answered here, then get in touch with the JK Team and we’ll get back to you as soon as we can. Send us an email at sales@justkampers.co.uk or call us on 01256 86 22 88.
Jump To:
• Free Delivery on Orders Over £75
• Order Tracking
• Large Item Delivery Surcharge
• Priority Dispatch
• We can deliver to your campsite!
• International Delivery
• Click and Collect
Free Delivery on Orders Over £75 to Mainland UK Addresses
Spend £75 or more, and you can get your order shipped to a Mainland UK address for free.
You won’t have to pay for delivery if your order has a total of over £75 and it’s being sent to a Mainland UK address, although you may have to pay the large item delivery surcharge if your order includes any particularly large or heavy parts.
Orders with free delivery will be sent on a 24-to-48-hour delivery service, for delivery between Monday and Friday.
Highlands, Islands, and Northern Ireland
Unfortunately, we can’t offer this free delivery service to addresses in the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, the Isle of Scilly, or Northern Ireland.
This is because couriers deem these to be hard-to-reach areas and charge us extra to deliver to them, so you’ll need to pay the standard delivery rate for orders going to addresses in these areas.
How to Track Your Just Kampers Order
All orders from Just Kampers will be sent out via a tracked service, and tracking information will be sent out as soon as your order leaves JK HQ.
To track your order, go to the My Orders area in your account here at justkampers.com or check the email you were sent after your order was shipped out.
Large Item Delivery Surcharge
There is a £5.95 oversize fee for large items, due to additional costs to deliver these parts.
This large item surcharge or ‘oversize fee’ applies to larger parts and accessories like panels, bumpers, and glass, because couriers charge a lot more to deliver these non-standard shipments.
Just Kampers has absorbed as much of these increased costs as we possibly can, to help minimise the impact on our customers. However, there will be an additional £5.95 fee on oversized orders, so please be aware of this when ordering large items.
In a Rush? Priority Dispatch Available
If you need your parts in a hurry, you can select Priority Dispatch at the checkout to jump the queue and get your order picked, packed, and ready for pick-up first.
Selecting the Priority Dispatch option for orders placed before 2:30pm gives them the very best chance to be sent out that same day.
Our Priority Dispatch option doesn’t guarantee next-day delivery, but for an extra charge it gives you a faster dispatch from our warehouse here at JK HQ and onto a 24–48 hour delivery service.
We can deliver to your campsite!
If you’re on holiday and realise you need a part to make a quick repair, then you can enter the address of your campsite as your delivery address, and we’ll get your order sent there.
It’s best to check that the owners of your campsite are happy for you to have your order sent to them, as it’ll likely be delivered to their office and they’ll have to sign for it, but it can be really helpful to get your vehicle back on the road and ready for your return journey.
We always advise ensuring that you’ll be staying at the campsite for long enough that you haven’t moved on by the time your order arrives. We offer a priority dispatch option, pushing you to the top of our queue and once dispatched our courier should deliver within 48 hours. However we can't guarantee this once it is out of our control!
Whether you need a new clutch cable, or found you just can’t live without cup holders, we’re here to help!
International Delivery – Shipping large parcels outside the EU is currently suspended
We’ve temporarily suspended shipping large parcels to countries outside the EU, while we renegotiate our Rest of World delivery costs.
You may find that you’re unable to complete your order if you’re based in a country outside of the UK or the EU until we’ve fully resolved the issues around the cost and quality of delivery services available for deliveries to these destinations.
Arranging your own international courier delivery
If you’re able to arrange for your own delivery service to pick up your order from Just Kampers in Hampshire, UK and get it delivered to your address, then get in touch with the JK Team and we’ll put together your order as a collection so that you can arrange your own courier service.
We apologise for any inconvenience that this causes and are working hard to bring Rest of World delivery back as quickly as we can.
Collect Your Order from Just Kampers
If you’re in a real rush for your parts, and you’re not too far away from JK HQ in Odiham, Hampshire, then you can select Click and Collect at the checkout.
This means you won’t be charged for postage, and we’ll keep your order here at Just Kampers so that you can come and collect it.
Please give us at least an hour to get your order ready for you, before you come to pick it up.
When can I pick up my Click and Collect order?
Our click and collect counter is open between the following times:
Monday: 8:00 am – 6:30 pm
Tuesday: 8:00 am – 6:30 pm
Wednesday: 8:00 am – 6:30 pm
Thursday: 8:00 am – 6:30 pm
Friday: 8:00 am – 6:30 pm
Saturday: 9:00 am – 5:00 pm
Sunday: 9:00 am – 5:00 pm
If you’re planning to collect your order from JK HQ during a bank holiday, please check our Contact Us page to check whether our click and collect counter will be open, to avoid disappointment.
Where is Just Kampers based?
Our full address is:
Just Kampers
Unit 1, Stapeley Manor
Long Lane
Odiham
Hampshire
RG29 1JE
JK HQ is based in the scenic Hampshire countryside, so it’s a lovely drive to get here, especially in the summer!
It’s not too far from the M3, so it’s pretty widely accessible and there’s a lot of things to see and do in the area if you fancy making a day of it!
Collecting Your Order
When you come to collect your order, please make sure you have the following:
• Your order number, which you’ll find on your confirmation email,
• Proof of ID, which can be either the payment card you used for the order, a current photo drivers’ licence, or your passport.
Please note that we can’t release your order without this information, so make sure you’ve got it to hand before you set off to collect your parts from JK HQ.
If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.
Can someone collect on my behalf?
We're happy for someone else to collect your order for you, but to prevent fraud the person you've nominated must present your order number and their own photo ID – either their passport or their current photo driving licence.
How long will you hold my collection for?
We’ll keep your order in our click and collect area for 10 days, to give you plenty of time to come and pick it up.
After this time, we will refund your order and return the items to stock, to keep our collections area clear and make it faster to find people's orders.