Delivery Information

UK Standard Delivery

FREE

On orders over £50.00

Spend £50.00 or more and we will send your order Free of charge to most UK addresses. Sent on a 48 hour service, delivering Monday to Friday. Orders are tracked and sent by Royal Mail or DPD, however larger bulky orders will be sent via Tuffnells. Unfortunately we can’t offer Free delivery to address in the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle Of Man or the Isle Of Scilly. This is because our couriers deem these as hard to reach areas and charge a surcharge to deliver to them.

International Delivery

World Wide

To 203 countries

We deliver world wide using a tracked courier service. Your order will arrive within 2-10 day's depending upon location. Charges are calculated during the checkout process based upon the weight, size, and shipping destination of your order. This does not include import and handling charges. These are payable locally and are the responsibility of the customer.
Select UPS  or DPD as the shipping method.

Priority Dispatch

Next Working Day

For orders placed before 5:30PM

Place your order before 5:30PM (Mon-Fri) and we will endeavour to dispatch your order on the same day. Please note this excludes bank holidays as the couriers do not work over bank holiday weekends.

1 Hour Slot

For courier deliveries

Have your order delivered by our courier (DPD) and they will tell you which hour of the day your delivery will be delivered in. No more waiting in all day.
Tuffnells deliveries do not have 1 hour time slots.

Tracked

All the way

All orders sent via our couriers are tracked so you know where your order is at every stage throughout the delivery process. We send email notifications and SMS messages. Go to the My Account area of the site and monitor your orders progress from there.

Collect

From our warehouse

You can choose to collect your order directly from our warehouse in Hampshire (Mon-Fri) if you so wish. Simply choose collect from warehouse as the shipping method. Your goods will be reserved and put aside for you to pickup when you are ready.

Collecting Your Order

We need to see your order number given to you after you checkout, and proof of ID. This can be:

• the payment card you used for the order &
• a current photo driver's licence or passport

We cannot release your order without seeing your ID

If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.

Can someone collect on my behalf?

We're happy for someone else to collect your order, but to prevent fraud, the person you've nominated must present your order number and their own photo ID (passport or photo driving licence).