Just Kampers’ Delivery Information
Here’s all the information you’ll need to know about deliveries from Just Kampers.
If you do have any questions which aren’t answered here, then get in touch with the JK Team and we’ll get back to you as soon as we can. Send us an email at sales@justkampers.co.uk or call us on 01256 86 22 88.
Jump To:
• Free Delivery on Orders Over £75
• Order Tracking
• Large Item Delivery Surcharge
• Engine Delivery Charges
• DPD Pickup
• Priority Dispatch
• We can deliver to your campsite!
• International Delivery
• Pallet Deliveries
• Click and Collect
Free Delivery on Orders Over £75 to Mainland UK Addresses
Spend £75 or more, and you can get your order shipped to a Mainland UK address for free.
You won’t have to pay for delivery if your order has a total of over £75 and it’s being sent to a Mainland UK address, although you may have to pay the large item delivery surcharge if your order includes any particularly large or heavy parts.
Orders with free delivery will be sent on a 24-to-48-hour delivery service, for delivery between Monday and Friday.
Highlands, Islands, and Northern Ireland
Unfortunately, we can’t offer this free delivery service to addresses in the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, the Isle of Scilly, or Northern Ireland.
This is because couriers deem these to be hard-to-reach areas and charge us extra to deliver to them, so you’ll need to pay the standard delivery rate for orders going to addresses in these areas.
How to Track Your Just Kampers Order
All orders from Just Kampers will be sent out via a tracked service, and tracking information will be sent out as soon as your order leaves JK HQ.
To track your order, go to the My Orders area in your account here at justkampers.com or check the email you were sent after your order was shipped out.
Large Item Delivery Surcharge
There is a £5.95 oversize fee for large items, due to additional costs to deliver these parts.
This large item surcharge or ‘oversize fee’ applies to larger parts and accessories like panels, bumpers, and glass, because couriers charge a lot more to deliver these non-standard shipments.
Just Kampers has absorbed as much of these increased costs as we possibly can, to help minimise the impact on our customers. However, there will be an additional £5.95 fee on oversized orders, so please be aware of this when ordering large items.
Engine Delivery Charges
Please be aware that there are additional delivery charges for engines, due to the extreme size and weight of these items.
For reconditioned engines, there will be a £75 cost to have your new engine delivered, and another £75 cost to have your old engine returned for the surcharge.
Our "new" engines don't carry this surcharge, so there's just the initial £75 delivery cost.
These costs are set by our delivery partners, who will generally be delivering your engine on a pallet service, and are unable to collect your old engine at the same time as delivering your old engine.
If you need more information about an engine delivery, please get in touch and we'll get an answer for you as quickly as possible.
DPD Pickup
We’re now offering you the option to have your order sent via DPD Pickup when you shop online at justkampers.com
DPD Pickup lets you select one of over 11,000 collection points around the UK to have your order sent to, so you can collect your parts at a time that suits you.
You’ll be alerted once your order arrives at your chosen DPD Pickup point, and you’ll then have seven days to collect it whenever it’s convenient.
This is a new service that we’re offering on a trial basis, which has a few key benefits for our customers:
It’s cheaper
You’ll save £1 each time you select DPD Pickup option at the checkout.
Our delivery partners charge us less to deliver to these collection points, and we’re passing 100% of that saving straight on to you. We know that £1 doesn’t sound like much, but we’re keen to make sure you get the saving as a small incentive while we trial this new delivery option!
It’s greener
Couriers dropping multiple packages off to collection points means fewer miles driven.
It’s more efficient for couriers to deliver multiple boxes and parcels to a small number of collection points than it is for them to drive each one to a different address. This means they’ll spend less time driving, and therefore produce fewer emissions as they make their deliveries.
It’s easier
You won’t need to make sure someone’s around to sign for your delivery.
Knowing your order is waiting for you at the collection point which you chose is often easier than trying to make sure that you or someone you trust is available to sign for a delivery.
While our delivery partners are very good at communicating their delivery times, you won’t need to worry about it at all if you select a collection point for delivery!
Important information about the DPD Pickup option:
• This delivery option is only available for orders placed online here at justkampers.com
Orders placed over the phone with the JK Team won’t be given the option to use the DPD Pickup option, as you’ll need to be able to view the map of your local collection points and when they’re open, which we can’t do for you over the phone.
• Not all orders will be eligible for the DPD Pickup option, as there may be items which are too large to fit into the lockers at the collection points. If your order contains any items which are 120cm or longer in any dimension, then you will not see the DPD Pickup option at the checkout as these items are too large for the lockers.
• Your delivery time will be the same as if your order was being sent to your delivery address. You’ll be notified by text and email once your parts have been delivered to the collection point, and you can then collect your order when it’s most convenient to you.
• Any orders not picked up after seven days will be returned to Just Kampers. If this does happen, we may need to charge you for a redelivery.
In a Rush? Priority Dispatch Available
If you need your parts in a hurry, you can select Priority Dispatch at the checkout to jump the queue and get your order picked, packed, and ready for pick-up first.
Selecting the Priority Dispatch option for orders placed before 2:30pm gives them the very best chance to be sent out that same day.
Our Priority Dispatch option doesn’t guarantee next-day delivery, but for an extra charge it gives you a faster dispatch from our warehouse here at JK HQ and onto a 24–48 hour delivery service.
We can deliver to your campsite!
If you’re on holiday and realise you need a part to make a quick repair, then you can enter the address of your campsite as your delivery address, and we’ll get your order sent there.
It’s best to check that the owners of your campsite are happy for you to have your order sent to them, as it’ll likely be delivered to their office and they’ll have to sign for it, but it can be really helpful to get your vehicle back on the road and ready for your return journey.
We always advise ensuring that you’ll be staying at the campsite for long enough that you haven’t moved on by the time your order arrives. We offer a priority dispatch option, pushing you to the top of our queue and once dispatched our courier should deliver within 48 hours. However we can't guarantee this once it is out of our control!
Whether you need a new clutch cable, or found you just can’t live without cup holders, we’re here to help!
International Delivery to 190 Countries Worldwide
We can deliver your order to 190 different countries around the world, using a tracked courier service which will get your parts to you within 2 to 10 days, depending upon location.
Shipping charges for international deliveries are calculated during the checkout process based on the weight, size, and shipping destination of your order. This does not include import and handling charges. These are payable locally and are the responsibility of the customer.
Just Kampers does not accept responsibility for any parcels where the customer declines to pay courier/import fees and taxes. Refused parcels will not be refunded until they're returned to Just Kampers HQ in Hampshire, UK.
Pallet Deliveries
We can offer a pallet delivery option for when you’re ordering parts which are too large and/or heavy to be handled by a regular courier service, or you’re ordering a large number of parts which would be safer being transported on a pallet.
This new pallet delivery option will cost £32.50 per pallet, and is available here at justkampers.com as well as when you place orders over the phone with the JK Team. The cost covers part of what we're charged by our delivery partners for a pallet delivery.
When Would a Pallet Delivery be Needed?
There are some products which can’t be shipped with a regular courier service because they’re too big, too heavy, or both. This is where pallet deliveries come in, as they allow for these parts to be packed onto a wooden pallet where they can be safely moved around by pallet trucks and forklifts as they go from JK HQ, through the delivery network, and end up with you.
Parts like VW T4 tailgates and VW Beetle bonnets weigh a lot when packed up ready for delivery, and are difficult for one person to move without risking injury to them or damage to your panels.
Similarly, if you’re ordering multiple pieces of our camper conversion window glass, then they’ll often be safer packed up together and put on a pallet for delivery, which drastically reduces the risk of your glass windows being damaged in transit.
We always take extra care when packing up glass for delivery, with special boxes, packaging material, warning stickers, and other precautions, but if a customer is ordering several windows at once then we’ll usually put them on a pallet to further reduce the chance that they arrive damaged.
How Much Does a Pallet Delivery Cost?
The new pallet delivery option will cost £32.50 per pallet. This price reflects what we’re charged by our delivery partners, and simply helps to cover that cost – we don’t make any money on delivery.
You’ll be able to select a Pallet Delivery at the checkout if you’re ordering parts which are especially large, which will ensure that they’re safely packed onto a wooden pallet and delivered to your chosen delivery address by a driver who can properly load and unload them.
Can I Arrange a Pallet Delivery to My Home Address?
Yes, you’ll usually be able to have a pallet delivery sent to your home address. The only exceptions might be if you’re living in a particularly remote part of the country, but we’ll let you know about any limitations at the checkout.
Please note that you, or someone you trust, will need to be available to receive the delivery and sign for it.
Pallet deliveries can’t be ‘left safe’ and are obviously too big to be hidden away behind the bins or popped over your garden gate, so someone will have to be present to sign for your parts.
Collect Your Order from Just Kampers
If you’re in a real rush for your parts, and you’re not too far away from JK HQ in Odiham, Hampshire, then you can select Click and Collect at the checkout.
This means you won’t be charged for postage, and we’ll keep your order here at Just Kampers so that you can come and collect it.
Please give us at least an hour to get your order ready for you, before you come to pick it up.
When can I pick up my Click and Collect order?
Our click and collect counter is open between the following times:
Monday: 8:00 am – 6:30 pm
Tuesday: 8:00 am – 6:30 pm
Wednesday: 8:00 am – 6:30 pm
Thursday: 8:00 am – 6:30 pm
Friday: 8:00 am – 6:30 pm
Saturday: 9:00 am – 5:00 pm
Sunday: 9:00 am – 5:00 pm
If you’re planning to collect your order from JK HQ during a bank holiday, please check our Contact Us page to check whether our click and collect counter will be open, to avoid disappointment.
Where is Just Kampers based?
Our full address is:
Just Kampers
Unit 1, Stapeley Manor
Long Lane
Odiham
Hampshire
RG29 1JE
JK HQ is based in the scenic Hampshire countryside, so it’s a lovely drive to get here, especially in the summer!
It’s not too far from the M3, so it’s pretty widely accessible and there’s a lot of things to see and do in the area if you fancy making a day of it!
Collecting Your Order
When you come to collect your order, please make sure you have the following:
• Your order number, which you’ll find on your confirmation email,
• Proof of ID, which can be either the payment card you used for the order, a current photo drivers’ licence, or your passport.
Please note that we can’t release your order without this information, so make sure you’ve got it to hand before you set off to collect your parts from JK HQ.
If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.
Can someone collect on my behalf?
We're happy for someone else to collect your order for you, but to prevent fraud the person you've nominated must present your order number and their own photo ID – either their passport or their current photo driving licence.
How long will you hold my collection for?
We’ll keep your order in our click and collect area for 10 days, to give you plenty of time to come and pick it up.
After this time, we will refund your order and return the items to stock, to keep our collections area clear and make it faster to find people's orders.