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Advice for Customers

Your questions answered about our no quibble returns policy details, delivery charges and other help / FAQs or customer service answers.

Covid-19 Update

To protect you, our staff and all of our families, we are currently not taking any orders in our shop. We are still offering a Click And Collect service but all orders must be placed through the website before you arrive to minimise face to face contact. Thank you for your understanding. Team JK

Phone Numbers

Sales: 01256 862288
Customer Service: 0345 120 4716

Mon-Fri 9:00am to 5:00pm

Closed Saturday & Sunday

Address

Click & Collect

Click & Collect is available Mon-Fri 8:00am to 6:30pm

We need to see your order number given to you after you checkout, and proof of ID. This can be:

• The payment card you used for the order &
• A current photo driver's licence or passport

We cannot release your order without seeing your ID

If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.

Can someone collect on my behalf?

We're happy for someone else to collect your order, but to prevent fraud, the person you've nominated must present your order number and their own photo ID (passport or photo driving licence).

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