We're Here to Help!
We're in the office at JK HQ from 9am to 5pm, Monday to Friday.
Check our FAQs to quick answers
You may be able to find the answer to your question in our FAQ which can be found here.
Have you tried our live webchat?
If you need further help to find a part or have a query with an existing order, please complete the contact form below and one of our Team will get back to you as soon as possible.
Get in touch by phone
We're here to help, and our phones are on, so give us a call on 01256 86 22 88 if you need a hand. We’re here from 9am until 5pm, Monday to Friday!
When you're on the phone, press option 1 for Customer Service, option 2 for our Sales Team and option 3 for Trade Enquiries.
Get in touch by email
If you'd prefer to speak to us via email, then you can get in touch at firstname.lastname@example.org, or use our quick contact form below.
We check our emails constantly, and we'll get back to you as soon as we can.
Click & Collect from JK HQ
Click and Collect - Collection Times
Click and Collect operating times are as follows:
Monday: 9:00 am – 6:00 pm
Tuesday: 9:00 am – 6:00 pm
Wednesday: 9:00 am – 6:00 pm
Thursday: 9:00 am – 6:00 pm
Friday: 9:00 am – 6:00 pm
Saturday: 10:00 am – 4:00 pm
Sunday: 10:00 am – 4:00 pm
Sales Counter - Opening Hours
Shop in-person with the JK Team during the following times:
Monday: 9:00 am – 5:00 pm
Tuesday: 9:00 am – 5:00 pm
Wednesday: 9:00 am – 5:00 pm
Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 5:00 pm
Saturday: Closed – Click & Collect Only
Sunday: Closed – Click & Collect Only
Collecting Your Order
We need to see the order number given to you after you checkout, and proof of ID, before we can hand over your order. This proof of ID can be:
• The payment card you used for the order,
• A current photo driver's licence or passport.
We cannot release your order without seeing your ID
If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.
Can someone collect on my behalf?
We're happy for someone else to collect your order, but to prevent fraud, the person you've nominated must present your order number and their own photo ID (passport or photo driving licence).
How long will you hold my collection for?
We hold orders for 10 working days before they’re refunded back via the original payment method.
How to find JK HQ
We're based in the Hampshire countryside, in Southern England, not too far from the M3. Our full address is:
Unit 1, Stapeley Manor,
Sat Nav GPS Coordinates: Longitude -0.912329, Latitude 51.225759
Or alternatively click here to download a map with directions from the M3 motorway.
Shopping at JK HQ
We don't have a showroom or a shop at JK HQ, but if you're in the area and want to place an order face-to-face, you can speak to the JK Team in person. We're happy to help, and sometimes it's easier to look at a part or your vehicle personally, if you're unsure of exactly what you need to order.
Please be aware that we don't have products or large items like awnings for you to take a look at, and that the on-site workshop here at JK HQ is for us to test products and work on our own vehicles – we can't instal parts and accessories for you.
The JK Team will be available to speak to you and take an order from 9am to 4:30pm, Monday to Friday.
Customer Service Contact Number
Just Kampers is a trading name of Just Kampers Ltd. Company registered in England & Wales. Registration No. 03024961
VAT No. GB 945 7772 73