What returns policy do you have?

Upon receipt of your order you have two working days to advise Just Kampers of any damage or shortages of your goods.

If for any reason you have ordered the incorrect parts, we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Customers must meet the cost of return carriage on correctly supplied goods.

Any returns after 14 days are at our discretion and a 15% restocking fee may be charged. No returns will be accepted after 90 days. While Just Kampers makes every effort to provide correct information and goods, it is the responsibility of the buyer to ensure they are correct before fitting/use. 

When returning goods, the buyer is responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, so please obtain proof of posting/delivery. Just Kampers regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.

If you are unable to check the goods upon receipt, please note "NOT CHECKED" on the delivery papers before you sign for them. You then have two working days to check for damage/shortages, as stated above.

If you cannot find the answer you are looking for please use the form below to submit a question to our customer services team.

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